For warranty claims, contact the Battery Shop Tasmania service centre at which you purchased the battery. If the store can’t help you with your claim, please contact head office at [email protected] or on 03 6245 0993.
Battery warranties commence from date of purchase. Other warranty conditions vary between brands. Please see general conditions below.
General Battery Warranties (Private use).
Battery warranties vary depending on the type of battery and manufacturer. Motobatt batteries are covered for 12 months from the date of purchase. ACDelco batteries are covered for up to 36 months from the date of purchase depending on use and type of battery. (See table below). Battery warranty covers manufacturing and material faults.
The manufacturer’s warranty is available on all products. Consumers in Australia may have legal rights in addition to these warranties. If your battery fails due to a manufacturing defect within the guarantee period we will replace it free of charge. Please keep your receipt in case you need to make a claim. We will need to inspect the battery to confirm eligibility.
General Battery Warranties (Commercial use).
Commercial use is generally excluded from the preceding paragraphs. For example, taxi starting batteries are usually covered for 6 months as per the manufacturer’s warranty. The manufacturer’s warranty (Commercial Use) and any statutory obligations will apply.
Our warranties do not cover:
- Normal wear and tear.
- Labour for removal from the vehicle and replacement of the unit, unless prior written approval has been obtained.
- Parts which have been subjected to deliberate abuse.
- Conditions resulting from abnormal wear, negligence, alterations or accidents.
- Incorrect fitting.
- Parts used in an incorrect application or parts that are not used for their intended purpose.