For warranty claims, contact the Battery Shop Tasmania service centre at which you purchased the battery. If the store can’t help you with your claim, please contact head office at [email protected] or on 03 6245 0993.
This warranty covers batteries that become unusable or unserviceable due to defects in material and/or workmanship. Warranty period commences from date of original purchase. This warranty covers the product ranges under the TECHCHG and ONMECH battery brands. Proof of purchase and return of good(s) in question must accompany any request for warranty. No exceptions will be accepted.
General Battery Warranties (Private use).
Battery warranties vary depending on the type of battery and manufacturer. TechCHG and OnMech batteries are covered for up to 30 months from the date of purchase depending on use and type of battery. (See table below). Battery warranty covers manufacturing and material faults.
The manufacturer’s warranty is available on all products. Consumers in Australia may have legal rights in addition to these warranties. If your battery fails due to a manufacturing defect within the guarantee period we will replace it free of charge. Please keep your receipt in case you need to make a claim. We will need to inspect the battery to confirm eligibility.
General Battery Warranties (Commercial use).
Commercial use is generally excluded from the preceding paragraphs. For example, taxi starting batteries are usually covered for 6 months as per the manufacturer’s warranty. The manufacturer’s warranty (Commercial Use) and any statutory obligations will apply.
Warranty Conditions.
This warranty does not apply to batteries that break or fail due to abuse or neglect such as:
- Normal wear and tear.
- Incorrect or under specified battery type or fitted to vehicle/application
- Charge system problem/incorrect charging creating an over-charge or under-charge situation
- Prolonged storage of the car or very minimal use
- Deep discharge applications (heavy accessory loads etc)
- Electrical faults, Shorts, Excessive loads and loose wiring
- Damage to the battery caused by the consumer or other in-car and application fault
- Any battery modifications such as acid additives, lead terminal changes, or any other contaminates
- Any batteries received at 9V or lower for 12V batteries, 6V or lower for 8V batteries and 4.5V or lower 6V batteries will be deemed as discharged and neglected.
To verify a warranty claim, the battery must be fully charged prior to adjudication. A flat (discharged) or sulphated battery is not considered to the a manufacturing defect and is not covered under this warranty.
